Claim Leader LLC operates a software platform used by appraisal firms, third-party administrators, and insurers to manage vehicle inspection and claim assignments. As part of that service, Claim Leader sends text messages to claimants and vehicle owners on behalf of the organization handling their claim.
What we send
Messages from Claim Leader fall into two groups.
About your claim or inspection:
- Links to upload photographs of your vehicle or property
- Appointment confirmations, scheduling and rescheduling links, and reminders
- Links to begin a scheduled live video inspection
- Updates about the status of your claim file or assignment
About your Claim Leader account, if you hold one:
- One-time security codes used to sign in
- Notifications that a message is waiting in your account
We do not send marketing or promotional text messages.
How you are enrolled
There are two ways your number reaches us.
If you are a claimant, you provide your mobile number to the appraisal firm or insurance organization handling your claim, at the time your claim or inspection is opened. We then send messages relating to that claim on that firm’s behalf.
If you hold a Claim Leader account, you provide your mobile number when you create the account or add it to your profile. We then send security codes and account notifications to that number.
In both cases providing a mobile number is optional and is not a condition of any service, and messages relate only to the claim or account the number was given for.
Message frequency
Message frequency varies and depends on the activity on your claim or on your account.
Cost
Message and data rates may apply. Claim Leader does not charge for these messages; your mobile carrier may.
Opting out
Reply STOP to any message to stop receiving texts. You will receive a confirmation and no further messages. Reply START to resume.
Opting out of text messages does not affect your claim. Your claim handler will contact you by other means.
Help
Reply HELP for assistance, or email support@claimleader.com.
Carriers
Mobile carriers are not liable for delayed or undelivered messages.
Privacy
Your information is handled in accordance with our Privacy Policy at https://claimleader.com/privacy/. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
Contact
Claim Leader LLC
Mailing address: PO Box 949, Glendale, CA 91209, United States
Physical address: 655 N Central Ave, Floor 1700, Suite 1748, Glendale, CA 91203, United States
support@claimleader.com