Some of our customers
Good product for dispatching ☺In Edge the drag-and-drop uploads make attaching docs very quick and easy. Input can be shared with developer. ☹Export to CCC One still has some a few visual kinks. Certain assignment classifications could use some redesigning but they have even asked for input on this and it's in development.
Great Product ☺The set up was quite simple and Customer executives were extremely helpful and open to understanding what our needs were. They were receptive to any changes we needed and completed them quickly. ☹Switching from the previous product we had used for many years was a challenge but worth it in the end.
review staying current ☺I like the way it gives me the ability to glance at it & know where you at in the process. ☹too many screens to go through to fimish
JERRY A K.
Awesome Product Definitely has improved our cycle time and efficiency. ☺Love the fact the photos are automatically resized. Once set up it has cut our dispatching time in half and anyone can do it for you ☹Sometimes the photos are sideways and have to go in and rotate them....slows down production a little bit
Stellar! I inherited the program when I purchased and took over this business and I have to admit that it has been a pleasant constant in an ever-changing industry. What stands out the most in my view is the customer service aspect. I am a smaller firm in comparison to some, but that does not matter to Claimleader. They take care of any and all issues as if I was 20X the size! This means a lot to me as a consumer. Claimleader is attentive to my needs and listens to feedback. Their tech support is always working diligently to maintain a happy client, and it shows. ☺ The software is easy to learn and use. I use it daily and the tools within the program as well as the tools that have been incorporated recently are awesome. It makes managing my days, weeks, and months more bearable. By simply having this service I have saved numerous work hours and it has allowed me the personal freedoms that I need to stay sane! ☹I can't think of any cons at this time.
New User Remote login is not needed as much and it can almost negate the need for it. ☺It is fast and easily holds all of our files. ☹Not everything is intuitive and some customization and further development is needed.
Claim Leader Software Overall great software that has helped my business run more efficiently!! Would highly recommend for any independent claims adjusters & appraisers. ☺Overall easy transition from our old software based system to Claim Leaders web based program. Easy to learn and train employees on. ☹Occasional glitches like any software, but Claim Leader tech support is always very responsive to quickly resolve.
Claim Leader We looked at several systems and chose Claim Leader to run our business. We made the right decision, have never looked back. ☺The software is very easy to use whether entering in new assignments or forwarding completed assignments. We are able to run reports to keep track of cycle times, customer information, part usage, and invoicing. Team has added several features over the last couple of years for ease of use. One that comes to mind is the ability to import assignment information from CCC. ☹I would like to see photograph descriptions added as a selection. Each carrier has the same basic photo requests such as all four corners, vin etc . I would also like the ability to edit/add photo descriptions.
Effective System ☺ClaimLeader is extremely user friendly. Very easy to navigate. Swapping from a previous system was an incredibly smooth transition. Customer support is there whenever you need them, and is quick to respond and help with whatever problem you may have. In addition, ClaimLeader caters to your company's individual needs. Our processing time has easily been cut in half. ☹Occasional glitches, but rarely and customer service is always fast to resolve the problem.
Game Changing Claim Management Platform Since implementing Claim Leader, we have see improvement in almost all metrics of our operations. Our ability to manage more claims and dispatch to a wider market was a breeze. New users integrate and pick up the software almost instantly. The platform is constantly evolving and upgrading to meet the demands and desires of the users. They continue to make a great product even better. ☺Ease of use is fantastic for new users. The interface is clean, streamlined and focused. No distractions. ☹The cons I had in the past have been eliminated by continued mods and updates. I am currently content.